Frequently Asked Questions: Got questions?

Our standard delivery timeframe for Urban orders are 1-3 business days. If you are rural, please add on an additional 1-2 business days.

Yes. You will revice and email with your tracking link once your order has been dispatched and picked up by the courier. Please note the inital scan will only show picked up. If you are in the North Island, it might take a few days for the next scan to show which will be "On board for delivery". If you have any questions about your tracking or parcel, please dont hesitate to contact our team.

Unfortunately, we do not offer same-day or Saturday delivery at this time. However, we strive to process and dispatch all orders as quickly as possible.

Orders placed on a weekday before 2pm are typically dispatched the same day. If your order is submitted after 2pm, dispatch will occur on the next business day. For orders placed over the weekend, packing and dispatch will take place on the following Monday.

We offer $11.95 flat rate shipping anywhere in NZ or FREE on orders over $150.00

Please deliver the goods to the Tradestaff Workwear store 596 Colombo St, Christchurch in its original condition. Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Tradestaff Workwear. If the item is deemed faulty, postage will be refunded. *Refunds are not available on any branding orders. Please refer to our full returns policy.

If you need to modify or cancel your order, please get in touch with our team as soon as possible by phone or email at workwear@tradestaff.co.nz We process and dispatch orders quickly, so while we'll do our best to accommodate your request, please note that once your order is packed, it may be too late to make changes.

As soon as you notice, quickly contact our customer service via phone or email and we can either change your address before dispatch or contact the courier service to redirect your parcel.

This can be found on the top right hand size of your pick list, or in your order confirmation email.

You can open a trade account by clicking the “My Account” button at the top of our website and following the steps to register. If you have any questions or need a hand getting set up, our sales team is always happy to help; just email us at sales@tradestaffworkwear.co.nz.

If you have a account with Tradestaff, you simply just need to activate your account with Tradestaff workwear. Reach out to our sales team at Sales@tradestaffworkwear.co.nz and we will help you get your account set up.

No, there is no minimum spend required to keep your account active. However, if your account remains inactive for over 2 years, we will require you to complete new terms to continue using it.

Yes, we do offer account pricing. To qualify, you must have an active account with us. Depending on your volume and annual spend, we can provide special rates or discounts for account holders. Please contact us directly to discuss your requirements, and we’ll be happy to assist you.

If you are experince any issues with your log in or portle, please contact our sales team directly on sales@tradestaffworkwear.co.nz and one of our account managers will be able to assist you.

Yes — we certainly do. You are welcome to visit our Christchurch store or shop online at any time. We also provide PPE and branding solutions for businesses. If your business would like to enquire about these services, please contact our sales team at sales@tradestaffworkwear.co.nz

Our only retail store is located in Christchurch. We also have 11 recruitment branches nationwide; however, these operate solely for recruitment services.

Tradestaff Workwear is proud to now offer Afterpay as a payment option, making it even easier for you to gear up with the workwear you need, when you need it. We know that staying safe, comfortable, and job-ready shouldn’t have to wait for payday. With Afterpay, you can shop our full range of PPE, uniforms, and branded workwear, then spread the cost over four interest-free payments. No extra fees, no surprises; just a simple and flexible way to manage your purchases.

We are open from 7:30am - 4:30pm, Monday to Friday. We are closed on all public holidays.

We are located at 596 Colombo Street, Christchurch. You’ll find us in the large blue building on the corner of St Asaph and Colombo Streets.

Yes, depending on your volume and order spend, we can offer special rates or discounts for one-off bulk orders. Please contact us directly to discuss your specific requirements, and we’ll be happy to assist you.

Yes - we offer a comprehensive range tailoring to various industrys. If you cant find what you are looking for, contact our team today for expert advise.

Yes, we can. Our dedicated sales and account management team will work with you to create a tailored proposal or onboarding pack. We'll guide you through every step of the process to ensure a smooth rollout.

Yes, all applicable products that require compliance with NZ Safety Standards will have their safety certification listed at the bottom of the product description. If you require any compliance certificates or test reports, please contact our team directly.

Our standard production turnaround time for branded workwear is 3–15 working days, depending on order volume and decoration method.

For Screen Print and Heat Transfer applications, a Vector file (AI, EPS, or PDF format) is required to maintain optimal resolution and edge clarity during production. For Embroidery, a high-quality JPEG file is sufficient for digitizing and stitch conversion.

Getting your branding started is easy! You can click “Add My Logo” on the product page, fill out our enquiry form, or email us at sales@tradestaffworkwear.co.nz with a brief description of your request and any relevant files. If you’d like a hand, just give us a call and we’ll happily guide you through the process.

No problem, we can help tidy up or recreate your logo if required. Additional costs may apply, and we’ll always advise you first.

No, our branding services are available exclusively on garments purchased from Tradestaff Workwear. We are unable to apply branding to outside garments.

All branded workwear orders have a minimum of 6 garments. This minimum ensures the per-logo setup and application fees remain cost-effective for each order.

A one-off set-up fee may apply to cover the preparation of your artwork. For larger orders, we may be able to offer set-up fee incentives.

No, once your artwork is set up and approved, it can be reused for future orders without an additional set-up fee.

Yes, a digital proof will be supplied for approval before your order goes into production.

Most items can be branded, however some PPE products have restrictions to ensure safety standards and compliance are maintained.

Branding is applied in a way that does not interfere with the safety or performance of compliant PPE garments.

Yes, a digital proof will be supplied for approval before your order goes into production.

Once approved and in production, changes may not be possible. Please review proofs carefully before approval.

Due to the customised nature of branded items, returns are not accepted unless the item is faulty or branding is incorrect.

Absolutely, whether you’re kitting out a new crew or refreshing existing uniforms, we’re happy to help.